This Privacy Policy explains how Lingua Tutors processes personal data in connection with its website, course inquiries, screening, enrolment, and small-group language courses in Florence and online.
We use personal data to respond to inquiries, assess starting level, match learners to suitable groups and timetables, confirm course terms, manage enrolment, arrange scheduled lessons, support guided practice, review progress, process payments, maintain records, secure the site, and comply with legal obligations. We may also use limited technical data to improve reliability and understand basic site performance.
We may disclose data to payment processors, hosting and technical support providers, communication tools, and other operational partners that assist with site delivery, scheduling, lesson administration, and record keeping. These parties act under instructions or contractual safeguards appropriate to their role.
We may share personal data where necessary to meet legal obligations, respond to lawful requests, protect rights and safety, or establish, exercise, or defend legal claims. Any disclosure is limited to what is reasonably required for the relevant purpose.
Under the GDPR, personal data must be processed lawfully, fairly, and transparently. We rely on a lawful basis that depends on the context, such as contract performance, legal obligation, legitimate interests, or consent for certain optional processing. We limit processing to what is necessary for the relevant purpose.
Where GDPR applies, Lingua Tutors acts as a controller for personal data processed through this website and related course administration.
Where applicable, you may request access, rectification, erasure, restriction, portability, or objection. If processing is based on consent, you may withdraw it at any time for future processing. You also have the right to lodge a complaint with the competent data protection authority.
We may collect identification and contact details, inquiry content, course preferences, level screening information, enrolment details, timetable choices, payment-related records, and technical data such as device and browser information. Where users join online lessons or consultations, we may also process limited audio, video, and participation data needed to deliver the session.
We receive data from website forms, email, phone, booking requests, online consultations, course administration, and lesson participation. We may also generate internal records from scheduling, attendance, progress review, and payment processing activities.
Cookies may be session-based or persistent. They can support core site functions, remember basic preferences, help with security and load balancing, and provide limited analytics about how the site is used. Where required, non-essential cookies are used only after appropriate consent.
You may block or delete cookies through your browser, although some site functions may not work properly if essential cookies are disabled. Non-essential cookies, if used, should be limited to the purposes described in this policy and may be adjusted through available consent tools.
You may have rights to understand how your data is used, correct inaccurate information, and object to certain processing. In some cases, you may also ask for deletion or restriction. We will assess each request in light of applicable law and the practical needs of course administration.
To exercise a privacy right, provide enough information for us to identify the relevant data and confirm your identity. We may ask for additional details if needed to process the request safely and accurately. If a request cannot be fully granted, we will explain the reason where the law requires it.
Retention periods vary by record type. Inquiry data is kept for a limited period unless it becomes part of an enrolment record. Course and payment records are retained for the time needed for administration, accounting, dispute handling, and legal compliance. When data is no longer required, it is deleted or anonymised where appropriate.
When we make material changes, we will update the policy text and, where appropriate, provide notice through the site or other reasonable communication channels. The date of the latest revision should be checked before submitting personal data.
